If we believe that your tree has failed due to an innate problem with the tree then we will replace it if it has failed within the 2 year period. Please note that the trees will not be covered under the guarantee if they have been neglected in some way, i.e by a lack of watering or by being planted in unsuitable conditions. Whilst we do thoroughly inspect all of our trees before dispatch, we do understand that sometimes trees can fail through no fault of your own. Here at Mail Order Trees, we want our customers to buy with confidence, which is why we offer a 2 year guarantee on all of our trees.
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